NinjaOne RMM, a higher level RMM
We use NinjaOne as our primary patch compliance software. With NinjaOne, we are able to set different policies based on the Device or VM. …
Overview
What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
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Popular Features
- Remote monitoring (30)9.494%
- Policy-based automation (32)9.292%
- Patch Management (31)9.292%
- Network device monitoring (30)7.878%
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What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
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What is NinjaOne?
The NinjaOne (formerly NinjaRMM) platform reduces the time it takes for MSPs and IT professionals to perform the day-to-day work of managing and securing organization endpoints. Whether Windows, Mac, Linux-based, physical or virtual devices, this unified IT management solution provides a consolidated view into the health and status of all endpoints.
NinjaOne’s interface and unlimited onboarding support, enable customers to onboard in days, not weeks or months. Technicians are trained and productive in hours, able to proactively monitor, patch, secure, and remotely support end users faster.
NinjaOne includes extensive automation. Out-of-box platform policies coupled with a library of hundreds of provided scripts means virtually any action or alert response can be automated, saving hours of time every week and freeing technicians to tackle more strategic issues.
With NinjaOne, IT organizations can:
- Get insights at-a-glance: View the status of all endpoints and assess what needs immediate attention with a single view of all alerts, patch statuses, and quarantined threats.
- Provide fundamental security: NinjaOne empowers IT teams to secure endpoints with the fundamentals of cyber hygiene: Timely patching, endpoint hardening, anti-virus on every endpoint, consistent backups, and clear visibility into the health of every machine at all times.
- Improve end-user support: Keep end-users satisfied and ticket volumes to a minimum by detecting and remediating issues long before users experience problems.
- Increase technician-to-endpoint ratios: Automation capabilities enable staff to manage more endpoints per technician without compromising level of service.
- Complete tasks faster: NinjaOne is a cloud-native platform architected to be highly responsive. Tasks and scripts can be executed in seconds on any endpoint no matter where it’s located.
NinjaOne promises users:
Fast support: NinjaOne boasts a 98% CSAT score and less than one hour typical ticket response time.
Integrations with key tools: NinjaOne offers integrations with PSAs, EDR and security tools, notification platforms, remote access tools, and other commonly used solutions.
Onboarding: Month-to-month pricing and unlimited onboarding, training and support available at no additional cost makes it easier to move from an existing IT management solution.
Constant innovation: NinjaOne is built by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website.
Community: The NinjaOne Dojo houses active forums, a customer script share with over 600 automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels.
NinjaOne Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
- Supported: Activity Monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
NinjaOne Screenshots
NinjaOne Videos
Simplifying IT operations with NinjaOne
NinjaRMM Remote Monitoring and Management / Endpoint Management Product Demo
NinjaOne Integrations
- TeamViewer
- Splashtop Remote Support edition
- Webroot Antivirus + Internet Security Complete (SecureAnywhere)
- Bitdefender GravityZone
- Accelo
- Datto Autotask PSA
- ConnectWise PSA
- CloudBlue PSA
- Promys Enterprise PSA
- SherpaDesk
- IT Glue
- Computicate PSA
- RepairShopr
- N-able Passportal
- Lifecycle Manager by ScalePad
- Slack
- Webroot Endpoint Protection
- HaloPSA
- BrightGauge
- ThreatDown, powered by Malwarebytes
- MSP360 Managed Backup
- ConnectWise ScreenConnect
- PagerDuty
- Arcserve OneXafe
- Arcserve SaaS Backup
- IT Portal
- IT Boost
- OpenDNS
- Narmada
- Hyper V
NinjaOne Competitors
- N-able N-sight RMM
- Datto SIRIS
- Kaseya VSA
- Veeam Data Platform
- Atera
- ConnectWise Automate
- Microsoft Intune
- Syncro
- ManageEngine Endpoint Central
- Pulseway
- Backblaze Business Backup
- CrashPlan
- Action1
- Barracuda RMM
- PDQ Deploy & Inventory
- Dragon RMM (ITarian / Comodo ONE)
- XEOX
- JumpCloud
- Ivanti Endpoint Security
- ConnectWise RMM
- Backupify
- Barracuda Backup
- MSP360 RMM
- ManageEngine Patch Manager Plus
- ManageEngine RMM Central
- Automox
- IT Glue
- Auvik
- PRTG Network Monitor
NinjaOne Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, Europe, Oceania |
| Supported Languages | English, German, French, Spanish, Italian, Danish, Dutch, Norwegian, Polish, Swedish, Portuguese, Russian |
NinjaOne Downloadables
Frequently Asked Questions
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
Reviewers rate Remote monitoring highest, with a score of 9.4.
The most common users of NinjaOne are from Mid-sized Companies (51-1,000 employees).
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(93)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
April 01, 2024
NinjaOne RMM, a higher level RMM
We use NinjaOne as our primary patch compliance software. With NinjaOne, we are able to set different policies based on the Device or VM. We currently have 30+ VMs and 100-150 End user devices that NinjaOne manages patches for us. We also use the built-in ability to remote into those systems as needed. This makes life a lot easier for helpdesk to triage issues for our end users and our higher-level techs to fix any server issues or run maintenance. The dashboard gives you an at a glance view to see any potential issues with your environment. There are built in tools to help you automate tasks or run maintenance via the portals built in "CMD"like tool. We currently use splash top but I believe there are at least 2 other options for remoting into machines.
- Remote Management
- Patching
- Monitoring
- Automation
- Ticketing system
- Reporting
76.66666666666667%
7.7
85%
8.5
N/A
N/A
N/A
N/A
- Time savings by not having to walk to each device to triage
- Time savings in automating patching
- Time savings in narrowing down issues
NinjaOne has made a major impact in our ability to manage all of our devices across our 2 sites. We have tried other RMM's in the past, but NinjaOne has been by far the most useful and we do not use everything it has to offer yet. We plan on expanding on the automation further to increase our efficiencies.
By ensuring our important security and critical patches are done for all our devices be it end-user or server. NinjaOne makes it easy to set the policy and walk away knowing that the policy will enforce. If there are any issues, they are displayed on the dashboard for quick triage.
I have yet to automate anything on my own but have used the built in scripts to automate weekly maintenance. The maintenance consists of alerts to reboot the end user computer once a week. weekly script maintenance that clear temp files, flushes DNS, and other quick and easy items to be pro-active.
So far NinjaOne has been more stable to use vs the items listed above. It has been easier to setup and go. Easy to setup end user equipment with a quick setup file that an end user can run if you asked them to. The portal is quick to update and quick to allow you to start managing new devices.
170
We have around 170 end users with machines and their functions vary across the multiple departments at the company. From Administrative positions to shipping at the end of our process to ship out our goods. NinjaOne is used for all these folks to ensure their machines are running properly and so we are pro-active with maintenance.
3
3 users in IT use this software to manage 230 employees across our two sites in 2 different states. These users are administrators and use it to help triage issues. The users job functions represent helpdesk, Network Engineer, and IT Manager
- Patch management
- Remote services
- Health monitoring
- Automation
- automation
- Tasks
- Alerts
We are a Managed Service Provider and as such, we have many different clients in many different verticals with computer systems that we manage for them. NinjaOne allows us to leverage remote access tools, scheduled tasks, automations, alerting, patching, and anti-virus within one seamless portal. My engineers are able to save valuable time and not spend forever trying to connect to a client's system.
- Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
- Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
- OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
- Support: NinjaOne support is always very prompt and helpful.
- Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
- Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.
- Reporting: has been a bit lackluster in the past but they just rolled out a new reporting module so it may have improved.
- Dark Mode: this has been one of the most requested features on the roadmap. It needs to happen. Soon.
100%
10.0
100%
10.0
N/A
N/A
N/A
N/A
- NinjaOne is a monthly payment with no commitment, this is much better suited to an MSP than other competitors that try to wrap you up into a 3-5-year contract. As an MSP, we could lose a client at any moment and it sucks to be stuck in a contract where we can't lower our agent counts.
- NinjaOne helps my techs be more efficient and productive. Saving time and money.
Automation, automation, automation. NinjaOne allows my engineers to schedule automations based on policies. Computer hard drive filling up, autorun disk cleanup, DHCP out IPs, send a ticket to our ticketing system, end-users keep declining the patch reboot notices, auto reboot on schedule. We haven't even scratched the surface of what NinjaOne can do and already we have saved so much time and money.
NinjaOne allows us to easily run reports that show us patch levels, AV status, software versions, etc. This makes it very easy for technicians to stay on top of keeping our clients current and safe from threats.
We have automated disk cleanups when storage is low, auto-patching, auto AV scans, software installs, etc. We have written custom scripts that are easily scheduled and deployed leveraging NinjaOne. We are able to create groups and deploy scheduled automations easily and quickly.
NinjaOne feels like it is way beyond its competitors. Their UI is fantastic, with the exception of no Dark Mode. It is very responsive and easy to navigate. Also, NinjaOne bills monthly with no contract commitment. This makes it much more accessible to smaller and medium-sized businesses that might not want to sign a 3-5-year contract.
September 25, 2023
All in one IT solution for endpoint management.
NinjaOne has a great platform which has enabled our organization to streamline operations and achieve many objectives with a single platform. I have been impressed with both the wealth of features coupled with the ease of use. While evaluating products I had narrowed it down to NinjaOne and another competitor. The competing product may have been slightly more powerful, however the UI was much more convoluted and it seemed much more difficult to do simple processes. On top of that the Ninja team is very in-tune with its user base and works with its community in implementing new features and sharing their roadmap. With previous solutions I felt like once we purchased the product their team was done with us. With NinjaOne I think the opposite is true, once I joined the NinjaOne community their was even more communication and constant input, sharing of ideas, and sharing of script/automations between both the NinjaOne team and its community. I always try to keep an eye of new products that are out there, however I have not see anything that has all the features NinjaOne does. I am currently using NinjaOne for endpoint management, remote access with SplashTop, their bundled EDR solution and their built in ticketing system, backup system, and patch management.
- Endpoint management
- Automation
- Remote Endpoint Access
- Ticketing
- Support for mobile devices
- Better NMS monitoring
- Better integration of EDR software
80%
8.0
95%
9.5
N/A
N/A
N/A
N/A
- Allowed us to remove monitoring service from MSP which saved us over $2k per month
- Has cut down on service tickets and man hours tracking down and diagnosing problems
- Has upped productivity of end-users by reducing downtime.
NinjaOne has allowed better visibility into our environment when it comes to patch management. It has allowed us to implement automation's to automatically alleviate common issues such as print spooler freezing and has allowed support to easily diagnose and fix issues without having to physically go to each endpoint.
We use NinjaOne to ensure all devices are up to date with security patches. We also run weekly security reports that show the state of our EDR and AntiMalware systems on each endpoint. We also receive reports from NinjaOne regarding the Bitlocker status of each endpoint as well as having NinjaOne store Bitlocker keys.
We have automated restarting of the print spooler when it crashes. We have automated restarting of computers at pre-defined times, with the ability for users to delay the restart an hour up to 3 times. We have automated software installs based on the user group of the computer. We have automated removal of bloatware.
NinjaOne has more overall features than these competitors bundled in their package. Both of these other products have separate add-ons that will accomplish the additional features that NinjaOne bundles in. While it seems that both may be slightly more powerful when it comes to the overall RMM software, NinjaOne has a much cleaner UI and makes it much easier to work in. NinjaOne also seems to always be growing and implementing solutions that customer ask for, without any additional up-charges. These competitors seem to have their finished product and additional add-ons like ticketing are completely separate offerings that are both separate charges and a completely different product all together.
Yes
We previously utilized a monitoring service provided by an MSP. The MSP utilized N-able RMM software. We replaced them in order to bring things in house to allow faster service to end-users and a way to cut down on costs.
- Cloud Solutions
- Ease of Use
The ease of use and broad feature set was one of the biggest factors when it came to my decision. The direct competition before choosing NinjaOne felt slightly more powerful, but the UI was not intuitive at all and even simple daily processes seemed to take way to many clicks and require navigation through many different screens and portals.
I am very happy with how the evaluation process went, I would not change anything.
January 23, 2021
NinjaRMM is the best. Work with them and forget the rest.
We use NinjaRMM as a solution for our antivirus, patch management and remote support / assistance. We us it throughout the entire company and it is wonderful. We also use it as a means to have a few users remote into another PC for specific software access. Replacement for VPN. Very successful.
- Update and upgrade regularly - constantly improving.
- Great interface.
- Customer service and support are top notch.
- Wish I could get support for Apple and Android devices too.
- Allowed us to consolidate many softwares into one.
- Central admin console that is easy t use.
- Helps me keep working efficiently when supporting the whole company.
NinjaRMM was easier to work with, better on price, and had less complicated software. Install was simple and use is a breeze. All the other vendors cost more and didn't have everything I wanted all in one place. Also, I like to support local companies when possible or at least work with companies in the same time zone, which they are both.
August 08, 2019
NinjaRMM - A good foundation to grow from
NinjaRMM is used within our technical services department. It is our RMM (Remote Monitoring and Management) tool for all our managed service provider customers. It takes care of alerting on down devices and also gives us the ability to patch all our monitored systems. We also use it to provide scripting functionality and in some cases application pushing.
- Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
- Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
- Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
- We've had some issues with Ninja's patching engine, this may be a combination of changes in Microsoft's patching structure and Ninja's implementation.
- Ninja's reporting is a little less robust than other products. Having more information available to provide Customers would make QBR's more valuable and easier.
- Ninja's policy setup is based on a hierarchical approach. We would like to see more granularity in the ability to assign polices and the ability to assign multiple policies on devices.
55%
5.5
45%
4.5
N/A
N/A
N/A
N/A
- Ninja is a much better RMM than we previously used, it did increase our efficiency, just not as much as I had hoped.
- Ninja gave us a foundation to build our MSP business, at this point we've outgrown it but it did provide a solid foundation to start with.
- Ninja's patch issues has caused us to spend many additional hours manually checking clients for patch updates, this is severely cut down on efficiencies
We are currently in the middle of a migration from NinjaRMM to DattoRMM. We felt that DattoRMM provides more granular control over policies, better patch management and better device monitoring (Specifically Network/storage devices via custom SNMP). As I mentioned before in my review, NinjaRMM is a good product, a very viable RMM solution, however we felt that it no longer met the needs for our company. I would recommend NinjaRMM to anyone but as with any RMM it's important that you really analyze the features that are going to be fundamentally important to you.